Facebook Poker Chips Hacked – What to do now?
It’s what every Facebook poker player dreads, you try to log on one day wanting to enjoy a nice session of Facebook poker only to find all your chips are missing or even worse that you can’t log on at all as your password has been changed. First thing to do is not panic, at least it’s not real money and secondly just follow the simple steps to hopefully getting both your account and chips back.Firstly, if you are unable to gain access by logging into your Facebook account you must first gain access to this account before reporting the loss of your Facebook chips. Then make the following changes:-
1. Uninstall and then reinstall with the latest version of Java.
2. Clear your cache.
3. Change your passwords – Change your e-mail password, and then change the password to your Facebook account.
4. You may notice that you have more than one email address which is unknown to you associated with your profile that could be used to compromise your account.Click “Settings” and from the drop down menu choose “Account Settings”. Go to the Contact Email section and click the “Change option” this will allow you to view all of the email addresses linked with your account. Remove any unusual addresses you don’t recognise from the list.If you have an anti-virus or anti-spyware program installed run a full system scan. If you don’t have any on your computer there are a number of good freeware ones such as Ad-aware or SuperAntiSpyware.
Once you have performed the above steps you will need to submit a support ticket to http://zynga.custhelp.com/app/ask. Then “Ask a Question”Subject: Hacked Chips
1. Briefly explain what happened
2. When was the last time you saw the chips in your account and when did you first notice they were gone? Which time zone are you in?
3. What was your chip balance before they disappeared, and what is it now?
4. Include any messages or links that you may have clicked which could have resulted in your loss.
5. Make sure you include your UID (facebook ID)
6. If you submit an incomplete ticket, without all of the details requested above, it could significantly delay Zynga’s response time.
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11:00 pm on April 25th, 2010
My last time I saw the chips was yesterday April 24rth, 2010. I had over $1.2 B in chips and I logged in today and the chips were gone. My balance is only $234 now.
I had gotten this email as if it was the zynga stuff telling me that I should click on the link because i had brokent the violation of insulting other players online. This is not true.. Please help me get my chips back
5:19 am on April 28th, 2010
I got between 8-10million chips around 30-40minutes ago. I clicked some website that said claiming money to get jackpot. I put my detail on and BAMMM i got scammed and now my money is only 55000 only.
I am in (UTC+07:00) Bangkok, Hanoi, Jakarta
I play poker since 9:00am to around 11:00ish. Cant remember due to work commitment.
I believe Zynga can help me. I ve change my email and passowrd detail. So is quite save now.
Btw possibility to get my chips back ? my id is 1070500346
8:43 am on April 28th, 2010
Hi Guys,
In case it wasn’t clear, we can’t help you with stolen chips here. Please click on the link provided in the post above i.e. http://zynga.custhelp.com/app/ask and then submit a ticket. Basically follow the instructions that we have listed above.
8:53 am on May 6th, 2010
when i went to bed 3/5/10 i had 2.3 million chips then went in on 4/5/10 only had 27,000 chips cant remember name of website but it asked me to click on it to get a jackpot maybe thats who pinched the chips dont know hope you can get my chips back for me thnxs
9:09 am on May 6th, 2010
Hi Suzan,
Please forward these details to Zynga Support, you can do so at the correct place by using the links provided.
We will also be writing an article soon informing you guys how to report malicious and dodgy sites to Zynga to minimise the risk of others falling for these scams.
5:20 pm on May 20th, 2010
Hi, possibly i’m being a bit off topic here, but I was browsing your site and it looks fascinating. I’m writing a blog and trying to make it look neat, but everytime I touch it I mess something up. Did you design the blog yourself? Could someone with little experience do it, and add updates without messing it up? Anyways, good information on here, very useful.
7:38 am on May 29th, 2010
my chips was 7 milloin around , when i wake up morning my chips are 5000 only how to get my chips back ….. i had got mail on facebokk inbox n i clik n fill that form … might be it was my mistake …but how to get my chips back help me .
7:48 am on May 29th, 2010
the above complain is mine i forgot to give u date ….. 27/05/2010 i have 7 m somethih next day 28/05/2010 i have 5000 … help me …
9:14 am on May 29th, 2010
Hi Ganes
We can’t help you here as we are a fan site you will need to contact Zynga. You can contact Zynga by following the instructions in the original article, remember to include all the details listed to help in the process of getting your chips returned.
1:01 pm on June 3rd, 2010
i just bought 3o m CHIPSS from zyngaa cuz it was on sale.. and now when i sign in … i had to resend a new pass… and now i have 45 k chipzz!! this is tottally unbelievablee ! zynga shud fix this cuz i bought from them!!
1:02 pm on June 4th, 2010
I was hacked for 17 million zynga poker chips. I contacted Zynga 8 times by phone and as many times by email. It goes in a black hole. I believe Zynga has internal problems and someone working for Zynga is stealing the chips and then selling those stolen chips, which then are stolen again. I’m done with Zynga pokier
8:27 pm on August 4th, 2010
my chips was 7 million and 300k and the next day their were gone, this isnt my first time i got hacked but twice its ridiculous,
the last time i saw my chips was 8/4/10 around 5 am and they were gone 8/4/10 around 1 pm so i was wondering if you guys could help me
10:15 pm on August 15th, 2010
I have just turned on my laptop to discover all my chips have gone! . I had over 9 million on there last night . I am a loyal customer of yours and would like to see justice done to people like this… and would also like my chips fully returned